• The age for a child ticket is between 5  to 15 years old. Under 5s are free.

  • Unfortunately not. Animals are not permitted on our site, unless they are assistance dogs.

  • Yes. You will have your hand stamped on exit so that you can re-enter at any time during the same day.

  • Yes. We take our visitors’ safety very seriously. There will be 100% bag search at this event. Please expect to have your bag searched. If possible, please avoid bringing bags into the event. There will be a short delay, but we will keep this to a minimum. We thank you for your understanding.

  • Yes. To do so please call 02392 722 562 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

  • All group bookings MUST be booked in advance. We cannot accept any walk up group visitors during the event. Wristbands are issued to group visitors in advance on receipt of payment. Payment must be made at least 10 days before visit date. Please call 023 9283 9766 (opt. 3) to book.

  • Tickets can be purchased on the day at the Visitor Centre from gate opening time – there will be a separate queue line for those who wish to buy tickets on the day and you must do this inside the Visitor Centre.

  • Yes. Unfortunately we cannot process tickets from mobile devices for this event. If you are unable to print your ticket at home we advise visiting a local library/internet cafe or asking a friend or family member to print these for you.

  • Serving Personnel (Based within Portsmouth Naval Base ONLY) are entitled to Free entry for the pass holder plus 25% discount off current ticket price for up to 4 tickets for family and friends (excludes Family ticket).

    Serving Personnel pass holders need to present their pass to gain entry to the event. When purchasing tickets for family and friends as detailed above, the pass holder must present ID. All family and friends must have a ticket. These tickets can be purchased in advance or on the day from the Visitor Centre.

     

  • Unfortunately, no promotional vouchers can be redeemed or used over the weekend of the festival.

  • Yes. A ticket for the Victorian Festival of Christmas includes entry to all of the attractions on site.

  • No general (annual) admission tickets for PHD are valid during special events. Special tickets must be purchased for the festival.